SupportSupport

Need help with Orene? Email support@orene.me. You can contact us about app issues, purchase restoration, account access, privacy requests, general feedback, or feature suggestions.

We aim to acknowledge complete support requests within two business days. Some technical investigations may take longer; if they do, we will explain what we need and provide a reasonable update.

What to include

• a short description of what you were trying to do;
• what happened, including any exact error message;
• your iPhone model and iOS version;
• your Orene app version, if available;
• the steps that make the issue happen again; and
• a screenshot or screen recording only when it does not reveal a private photograph or other sensitive information.

These safe checks resolve many common problems without removing your local work:

1. install the latest compatible version of Orene from the App Store;
2. install the latest compatible iOS update;
3. fully close Orene, reopen it, and restart the iPhone if needed;
4. confirm you have a working internet connection for sign-in, membership verification, purchase restoration, and effect downloads;
5. check that the permission needed by the feature is enabled in iOS Settings; and
6. confirm that your device has enough free storage for full-resolution photos, projects, camera captures, and exports.

Restore an existing membership

Make sure the iPhone is signed in to the Apple Account that made the purchase. Open Orene’s paywall or Membership screen and choose Restore Purchases. Keep the app connected to the internet while Apple and Orene verify the entitlement.

If restoration still fails, email support with the purchase date, whether the plan is weekly or annual, the Apple email or private relay address used for Orene if known, and any error message. Do not send a full unredacted receipt unless support confirms it is needed.

Manage or cancel

Apple manages Orene billing. View, change, or cancel a membership in iOS Settings under your Apple Account’s Subscriptions section, or visit Apple’s subscription management page. Cancelling stops a future renewal but does not automatically refund a completed charge. Deleting Orene or closing an Orene account does not cancel an Apple subscription.

Trial and renewal

Where Apple shows you as eligible, Orene may offer a three-day trial. It converts to the membership selected at checkout unless cancelled at least 24 hours before the trial ends. Paid memberships renew automatically unless cancelled at least 24 hours before the current billing period ends.

Choosing a photograph

Orene uses Apple’s photo picker. It receives only the item you actively select for editing and does not receive general read access to your camera roll. If an item cannot be opened, confirm it is fully downloaded to the device and try selecting it again.

Camera and microphone

Camera access is required only for Orene’s camera. Microphone access is requested separately when you first try to record video and is not needed for still photography. You can review either permission in iOS Settings. If camera access was denied, enable it before reopening the camera tab.

Saving to Photos

Orene requests add-only Photos access when you export. This lets it save a finished photo or video without reading your existing library. If export fails, check Photos permission, available storage, and whether the original project is still accessible. Full-resolution exports can require substantially more free space than an on-screen preview.

Photographs, videos, edit recipes, saved projects, and Orene camera captures stay on your device. Editing uses local Apple frameworks and Orene assets. Orene does not upload your media, read unselected camera-roll items, or use your work to train AI models.

Because Orene does not keep a server copy, support cannot retrieve a deleted project or capture. Export important work to Photos before deleting it, signing out and resetting local state, uninstalling Orene, or replacing a device.

For questions about how limited account and membership information is handled, or to make an access, correction, or deletion request, read the Privacy Policy and email support@orene.me with “Privacy” in the subject line. We may need a reasonable verification step before acting on an account request.

Contact Orene within 14 calendar days of the relevant charge if a technical problem materially prevented you from using the paid app. We will investigate and try to restore access. If we cannot resolve the verified issue within the support timeframe communicated for the case, we will support your refund request under the conditions in our Refund Policy.

Apple processes every Orene payment and makes the final refund decision. Submit a request at reportaproblem.apple.com. Apple returns any approved amount to the applicable payment method; Orene cannot issue App Store funds directly or override Apple’s decision.

We welcome clear, specific feedback about Orene. Email support@orene.me with “Feedback” or “Feature request” in the subject line. Tell us what you were trying to achieve, why the current experience did not meet the need, and what a useful outcome would look like.

We read every message, but cannot promise that a requested feature will be built or provide a release date. Do not send confidential business ideas or private photographs with a general suggestion.

The policies governing Orene are available here:

• Privacy Policy — data handling, permissions, on-device processing, and privacy choices.
• Terms and Conditions — accounts, memberships, acceptable use, and Apple-specific terms.
• Refund Policy — the 14-day technical-issue standard and Apple refund process.

Business and legal contact

Service: Orene for iOS
Business and support contact: Orene
Email: support@orene.me

Send formal notices by email with “Legal notice” in the subject line. If a law in a region where Orene is distributed requires additional business contact information, that information will be added to this page before distribution in that region.